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Changes to Services due to coronavirus
If you’re wondering how health services are different as a result of coronavirus or which service is right for you, here is some useful information that you might find helpful.
Please click on the link below:
Covid Vaccines Update -Dec 20
Please see below the current criteria which has been set for the Covid Vaccine. We will inform you as to when these vaccines will be in the practice, and we will contact you all directly to arrange an appointment when we are in a position to run these clinics in a safe environment, however to make you aware these appointments will be done in descending age order. Please note at this time we have had no direction as of yet to say these clinics will be going ahead at the practice.
Please do need contact the practice, for more information members of the public are asked to visit nhsinform.scot/covid19vaccine or call 0800 030 8013. In the mean time please keep an eye on our website for further details. Thank you for you co-operation at this time.
We are pleased to let you know that the following materials are now available to view/download:
- NHS inform COVID-19 vaccine pages
- Healthcare worker COVID-19 resources
- Healthcare worker leaflet (to support informed consent)
- Healthcare worker template invitation (2 versions – one as PDF and one as template email which opens via Outlook)
- Social media sample posts
- Social media assets (for Facebook and Twitter)
- Empty-belly poster
- Social Care Worker COVID-19 resources
- Social Care worker leaflet (to support informed consent)
- Care Home Worker template invitation (2 versions – one as PDF and one as template email which opens via Outlook)
- Social media samples posts
- Social media assets (for Facebook and Twitter)
- Empty-belly poster
Appointments Update- Dec 20
We would like to advise our patients that we are extremely busy at the moment and understand how frustrating this might be for you. The demand to speak with or see a clinician has spiked over the past few weeks, and due to the pandemic we are only working on a week-to-week basis with our appointments. As you will appreciate our face-to-face appointments are taking longer due to the fact we need extra time to have our rooms cleaned and for clinicians to change PPE between patients. We are doing our utmost to ensure our staff and our patients are safe and all safety measurements are being adhered too. We would like to thank you for your patience during this very difficult time.
Christmas and New Year Public Holiday Dates 2020/21
A reminder that Blackfriars Medical Practice will be closed on the following dates for Christmas and New Year, please ensure you order any repeat medication in plenty of time:
Friday 25th December 2020
Monday 28th December 2020
Friday 1st January 2021
Monday 4th January 2021
When We Are Closed
NHS 24 provide out of hours cover between 6.00pm and 8.00am, Monday to Friday, during Saturday and Sunday and at any other time the practice may be closed. To obtain medical advice you must call NHS 24; this can be done in several ways:
- By calling NHS 24 directly on 111
- By using the NHS 24 website, www.nhs24.com
- By using the NHS Inform website to assess your symptoms and see if you can obtain advice elsewhere or use self care methods https://www.nhsinform.scot/
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Flu Vaccine Update Dec 20
If you are eligible for a free flu jab, this is now available at more than 50 participating pharmacies across Fife. Vaccination is by appointment only. Find details of your nearest participating pharmacy at www.nhsfife.org/flu
Flu Vaccine Update Nov 20
A reminder to all our patients who are eligible to have a flu vaccine please contact the Immunisations Team on 01383 674111 to arrange this. The flu hubs are quiet at the moment so this would be a good time to call them to arrange your appointment.
A reminder that Blackfriars Medical Practice will be closed on Monday 5th October. If you require medical advice please contact NHS 24 on 111 or clink the link below
Flu Vaccine Update Sept 2020
The Flu Vaccines are being carried out by the Immunisations Team this year AND not by the GP Practices. Letters will be sent out from Fife Health Board.
YOU WILL NOT RECEIVE LETTERS FROM BLACKFRIARS MEDICAL PRACTICE
THIS YEAR'S FLU PHONE HUB STARTS FROM MON 14TH SEPT 2020 SO PLEASE DIRECT ANY QUERIES TO THE BELOW;
EMAIL - FIFE.VACCINESINFIFE@NHS.SCOT
TO MAKE/RE ARRANGE A FLU VACCINATION APPOINTMENT PLEASE CALL: 01383 674111
Appointments Update Sept 2020
Please click on the link below to see a short video explaining the protocol for appointments within the GP Practice.
Please note the practice is not carrying out private COVID-19 testing. Please refer to the below link;
Flu vaccinations 2020
Unfortunately due to COVID-19 our GP practice will most likely not be involved with the flu vaccinations this year. The health board will be taking this over. We do not have any further information at the moment but as soon as we do we will post updates on our website for patients.
Appointments during COVID-19
Please note that we are currently working approximately one week in advance for our appointments schedule. This is due to things changing on a daily basis and the practice having to adapt. You will be given a telephone appointment with a clinician first and if they deem it necessary they will arrange a face to face appointment for you. We appreciate your patience at this trying time.
As of W/C 3rd August 2020 all future Antenatal appointments now need to be booked directly with the Midwives on 01334 465848. Please note you will now be seen in the OUTPATIENT DEPARTMENT, St Andrews Community Hospital. You should arrive just before the appointment time and take a seat in the OUTPATIENT waiting room where the Midwife will come and collect you for your appointment.
Please Click on the Link above to access the new update for the Podiatry Service during the Coronavirus Pandemic
We are now beginning to see patients in the GP practice. These are prioritised and will ONLY booked in by a GP (please do not request this with the receptionist). Please come at the appointment time given by the GP or Nurse. Do not come in any earlier. A telephone appointment will still be the first appointment available when you are contacting the practice to speak with a GP.
Recalls are also beginning but you will receive a letter regarding this as and when you will be invited to attend or make the appointment to attend.
ALL of these appointments are still very restricted as it will take time to ensure rooms are cleaned after every patient so therefore they are also limited.
Coronavirus - Advice on how to travel safely
Please use the link below for the current guidance on travelling and with regards to Facemask Exemption.
The pertinent passage from the Scottish Government website:
You must wear a face covering when using public transport in order to prevent the transmission of the virus. For children under 5 years of age or those with particular health conditions who cannot put on, wear or remove a face covering because of any physical or mental illness or impairment or disability or without severe distress an exemption applies. There is no requirement to obtain evidence in the form of a letter from a doctor or government that you are exempt. If you have a condition which means you cannot wear a face covering you need only advise if asked that you cannot wear a face covering because you are exempt for one of the reasons listed above.”
If an employer insists then charges apply as it is private work.
Community Testing for Symptomatic Patients
Test and Protect is the new national programme for testing and contact tracing. Identifying COVID-19 cases early and testing suspected cases in the community is essential as we move into tackling COVID-19 through the Test & Protect programme.
The testing part of this programme is provided by the UK government either through an appointment at a drive-through site (in Fife this is currently located in Glenrothes) or through a self testing kit sent by post. For most people with suspected COVID symptoms it will be appropriate for them to book themselves a test in this way.
Members of the general population are advised to go to NHS Inform https://www.nhsinform.scot/self-help-guides/self-help-guide-access-to-testing-for-coronavirus to find out how to book a test online. People that do not have online access can phone 0800 028 2816 to arrange a test through the UK programme.
There is additional information about the Test and Protect programme on the NHS Fife Coronavirus pages https://coronavirus.nhsfife.org/advice-and-testing/
Cornoavirus - Care Planning Conversations
A video resource has been produced by Healthcare Improvement Scotland to help patients understand why their GP Practice maybe phoning them to discuss aspects of anticipatory care planning. This 3 minute video explains what anticipatory care planning is, and why it is important.
Care Planning Explained
Coronavirus - Routine Appointments
In line with current guidance and to protect as many of our patients as possible we are limiting access to our routine face-to-face appointments for the foreseeable future. However the Practice is still running and should you feel you require an appointment, please contact reception on 01334 477477 and you will be given a telephone consultation in the first instance. If the clinician who consults with you over the phone feels that it is necessary for you to be seen they will either make an appointment to come in the practice or the clinician will arrange a video consultation which is by invitation only, please see the ONLINE SERVICES TAB for further information on how to register for this when requested to do so.
Please click the link below for more information regarding video consultations:
In the meantime we have also temporarily suspending Online Access for making routine appointments.
There is currently no change to our Urgent/Same Day appointments you will be triaged as normal in the morning. Please ensure you call the Practice from 8am if you feel you need to be seen on the day.
We trust that you will understand that this is a rapidly changing situation and that we will endeavour to run as normal a service as possible whilst working within the current government guidance. We will continue to update this section of the website and our telephone message as the advice changes. We thank you for your patience and understanding.
Useful Resources for patients affected by COVID19
Useful Resources - COVID19
COVID19 Cancer Patients
Emergency Eye Care within the Community Optometry Service
If you have concerns about your eye(s) or vision you should phone your normal Optometry Practice as a first step (link to http://www.plm-optometrists.co.uk/documents/20200325_Optom_Practice_Availability_GG.pdf) If it does not offer telephone support (or if calls are not transferred to another practice) then phone the closest local practice that does. You will then be given further help and advice from an Optometrist. If it is then decided that an emergency appointment is required, then this will be arranged for you. This will normally be at an Optometry Practice but, only if absolutely necessary, hospital consultations can also be organised.
As from 7th April emergency eye appointments in the community are only available from a limited number of practices. These have the Personal Protective Equipment (PPE) required to reduce the infection risk for both patients and practitioner'
The link will be updated regularly so that patients will be able to access the optometrist that are available.
Coronavirus Update - Letter to Patients (Shielding)
This letter is currently being sent out to high risk and vulnerable patients who fall into the Government criteria. If there is a delay in this getting to you, or you are concerned you should have received a copy we have attached a copy below which details what the shielding criteraa is:
Letter to Patient
Coronavirus - Prescriptions
As you are aware we are limiting access to patients coming into St Andrews Community Hospital and the GP Practices for the foreseeable future. Due to this we are asking all our patients who have registered for Patient Access to please order all repeat medication online and state which Pharmacy you would like your prescription to go to.
If you are not registered you can find our online application form in the Online Services Tab. Please contact the Practice on 01334 477477 (option 1) and one of our Receptionist's will discuss the best way to send this in to the Practice. Once registered for Patient Access we will email your login details to the email address given. In the meantime we also have a new voice mail service where you can phone the Prescription Team (Option 3) and leave a message on our answer machine with your name, DOB, medication you require and which chemist you would like your prescription sent to.
As of Monday 16th March we have set up a Prescription Request Station by the entrance to the GP Reception Desks. Please place your repeat slip into the post box provided on the wall. There are blank request slips on the desk too. Please ensure you have ticked the Pharmacy you wish your prescription to be sent to. Unfortunately at present we are not able to offer the Collect Service from our Reception Desk. Also as per normal protocol ensure that you request your medication at least one week before you reach the end of your medication as we cannot do same day prescriptions. Many thanks.
If you are concerned you may be affected. Please DO NOT attend the GP Practice.
For further regularly updated information please visit https://www.nhsinform.scot/illnesses-and-conditions/infections-and-poisoning/coronavirus-covid-19 or https://www.nhs.uk/conditions/coronavirus-covid-19/
If you need medical advice please contact the Practice on 01334 477477 (option 1) or call 111
DO NOT VISIT THE PRACTICE IF YOU HAVE SYMPTOMS.
We are a Veteran Friendly Practice - this means we can help point you in the right direction for help and support.
If you are a veteran or a family member, please let us know so we can update your medical records.
For further information please follow this link:
Or look in our Useful Links at the bottom of this page for further websites and contacts which maybe of help.
Change of Gender
To notify the practice of a change in gender, please fill out the form on the home page bulletin and return to the practice.
Muscle or Joint Problems
MSK Help - Starting on January 8th 2019 a new service will be available to patients who have a muscle or joint problems and/or feel they require referral to physiotherapy.
Download: 'MSK Help' app for free from app stores
Phone: The Musculoskeletal Advice and Triage Service on 0800 917 9390
Speak to trained advisors who will direct you to key advice to help you. If required they can send your details to your local NHS service.
Lines are open Monday - Friday 9am - 5pm (from the 08.01.19)
Please visit the NHS inform website for additional information on NHS services and help with self care.
Please note, registration forms will now only be accepted Monday -Thursday until 3pm. Please ensure you bring photo ID and proof of address.
Text Message Reminder Service
If you currently have a mobile number on your medical records you will automatically receive SMS notifications for appointments which have been booked for the following day with any clinician.
Please make sure that we have your up-to-date mobile number.
If you do not wish to receive these notifications please inform the reception staff and we will exclude you from this service.